Shipping Policy

Last updated: June 07, 2026

Shipping & Delivery

We deliver to most countries. Estimated delivery windows are given in good faith; we do not guarantee arrival by a specific date and are not liable when shipments fall outside the stated window. Deliveries are handled by external carriers, and we are not responsible for any extra costs or losses resulting from late or delayed delivery.

Processing & Shipping Time

Most orders leave our warehouse within 1–2 business days after you place them. At checkout you’ll see estimated delivery days and shipping cost, which depend on destination and order weight.

Faster shipping options are available at an extra charge. Delays can still occur for reasons outside our control—for example, customs hold-ups or busy periods such as holidays—and we cannot guarantee expedited timelines in those cases.

Shipping Restrictions & Delays

We are not liable when delivery is impacted by:

• Delays at customs or border processing
• Acts of nature (e.g. severe weather, natural disasters)
• Carrier errors or service delays
• Strikes or other labor disputes
• Import duties, taxes, or other fees charged to you

No refunds are offered for the situations above. If tracking shows the carrier did not complete delivery, we will resolve the matter by resending the order where appropriate.

Tracking Your Order

After your order is dispatched, we send a confirmation email that includes a tracking link or number. Use it to follow your parcel’s status.

For any shipment questions, reach us at support@folifuse.com.

Incorrect or Incomplete Address

We use the address you give at checkout and cannot change it after the order is in our system.

If you notice a mistake in your shipping details:

• Contact us at support@folifuse.com right away
• We will try to correct the address if the order has not yet been dispatched
• After dispatch, we cannot change the delivery address

If the parcel goes to the wrong place because of an error on your part:

• We do not offer a full refund when the package is returned to us
• We can arrange a replacement order at a lower price
• Shipping for the replacement will be charged separately

Review your shipping address carefully before completing checkout.

International Orders

For orders shipped abroad:

• Transit times depend on your country and carrier
• Your country may require you to pay duties, taxes, or other import fees
• Such charges are not part of our shipping price and are your responsibility
• We cannot control or estimate these amounts

Lost or Stolen Packages

If tracking says the parcel was delivered but you did not receive it:

• Ask neighbors, others in your household, or your building’s office
• Confirm the address on your order matches where you expected delivery
• Allow up to 48 hours—carriers sometimes record delivery before it is actually received
• If it is still missing, email support@folifuse.com

We may offer a single complimentary replacement when a parcel is marked delivered but not received. See our Refund Policy for conditions.

Refused or Undeliverable Packages

When a parcel is refused or sent back as undeliverable because of customer error (wrong address, refusal to accept, unpaid customs fees, etc.), we do not refund shipping. Resending the order will require payment of shipping again.

Order Changes & Cancellations

To change or cancel an order, contact us as soon as possible at support@folifuse.com.

After an order is processed and shipped, we cannot alter or cancel it. You would need to receive the parcel and then follow our Refund Policy to request a return if applicable.

Contact Us

If you have questions about shipping or your order, we’re happy to help.

Email: support@folifuse.com

We aim to reply within 24 hours on business days.